How GetAsic reviews cancellations, refunds before activation, special cases after activation, duplicate payments, service issues, and hardware-store warranty claims.
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GetAsic aims to make cancellation and refund reviews simple, fair, and transparent. Before activation, requests are easier to review. After activation, hosted capacity may already be running, so refunds are handled case by case.
You may request cancellation or refund review before the rental is activated or provisioned.
GetAsic will review payment status, invoice matching, provider fees, order status, and whether capacity has already been reserved.
If no capacity has been provisioned and no unrecoverable provider cost has occurred, GetAsic aims to resolve the request in a practical and fair way.
After activation, refunds are not automatic because hosted capacity may already be allocated and mining operations may have started.
GetAsic may still review special cases such as confirmed internal error, duplicate payment, unreasonable activation delay, or verified service issue.
Changes in mining estimates, coin price, network difficulty, or expected reward value are not by themselves grounds for refund.
If you believe a contract was not activated correctly or a platform issue affected your service, contact support with the order ID, payment reference, and screenshots if available.
GetAsic will review internal records and available provider records before deciding the appropriate action.
Possible outcomes may include correction, reactivation, account credit, partial adjustment, refund review, or explanation of the recorded status.
Incorrect wallet addresses, wrong networks, expired invoices, underpayments, overpayments, or provider delays may require manual review.
Completed blockchain transfers may not be reversible.
Duplicate payments or clear payment-matching errors can be reviewed by support.
Eligible hardware-store products include a 30-day limited warranty after delivery for qualifying hardware defects.
The warranty does not cover misuse, physical damage, incorrect handling, unauthorized modification, normal wear, customs issues, or damage caused after delivery.
If a product arrives damaged or materially different from the listing, contact support promptly with photos, order details, and delivery information.
Contact support@getasic.com with your account email, order ID, payment reference, wallet address if relevant, and a short explanation of the request.
GetAsic aims to respond clearly and guide you to the next step as quickly as practical.
Refund or cancellation reviews are handled in good faith based on platform records, provider records, and the status of the related order.
Refunds, credits, withdrawals, or replacement shipments may be held while identity, payment ownership, wallet control, duplicate-payment, sanctions, fraud, or chargeback information is reviewed.
Starting a chargeback or payment dispute does not guarantee a refund and may pause account activity while records are provided to the payment provider. Confirmed fraud, abuse, or material misrepresentation may make a request ineligible.
Send the order details to support and we will review the case clearly, without unnecessary friction.
