What helps us respond faster?
The clearer the details, the faster we can understand and resolve the issue.
- Device name or page link
- Plan or contract duration
- Email used on the account
- Contract or transaction reference if available
Contact Support
Get help choosing a device or completing a rental confidently
Use this page to identify the type of help you need before reaching out, so your request arrives clearly and receives a faster, more precise response.
Dedicated support emailsupport@getasic.com
Send the key details so your request can be handled quickly.
Before renting
Get help selecting a device by coin, price, hashrate, and daily estimate.
Contract or payment
Questions about order status, contract duration, checkout, or rental flow.
Account and wallet
Help with sign-in, wallet activity, transactions, or tracking contracts in the app.
Support flow
How we handle your request
We review the context
We identify whether the request is about a device, payment, contract, or account.
We ask only for what is missing
If details are incomplete, we request specific information instead of a generic reply.
We guide the next step
The next step may be opening a device, signing in, reviewing checkout, or tracking a contract.
Help Center
Open Help CenterNeed a general answer first?
The Help Center contains concise answers to the most common questions before sending a support request.