Contact Support

Get clear help before or after your rental

Tell us what you are trying to do and include any device, order, payment, or wallet detail you already have. We will guide the next practical step.

Support emailsupport@getasic.com

Use support@getasic.com for rental, payment, account, wallet, or hardware-store questions.

What helps us respond faster?

Precise details help us understand the request without unnecessary back and forth.

  • Device name or page link
  • Order, contract, payment, or transaction reference
  • Email used on your GetAsic account
  • Short description of what you expected and what happened

Before renting

Need help comparing coin, hashrate, price, duration, or daily output?

Browse rentals

Order or payment

Questions about checkout, contract start, cancellation options, refunds, or contract records.

Review policies

Account and wallet

Help with sign-in, wallet credits, withdrawals, transactions, or My ASICs tracking.

Open dashboard
Support flow

How we handle requests

01

We identify the topic

Rental, device, payment, wallet, support, or hardware-store order.

02

We review the available details

If anything is missing, we ask for only the details needed to continue.

03

We guide the next step

That may be checkout guidance, contract status, wallet records, or policy clarification.

Help Center

Want to check common answers first?

The Help Center answers the most common buyer questions before opening a support thread.

Open Help Center